The digital revolution is moving fast as technology is taking the stage of every process in the way business is done today. The invention of supercomputers, robots, and applications such as human resource software and customer relationship software is the recent game-changers in the business world.
Whether your business is a small or large enterprise, leveraging technology in your operations has a guaranteed positive effect, which may result in reaching out to a larger customer base, increased production, and growth in the business revenue.
Enhancing Business Operations Digitally
The next frontier in the way business is done is in the online space. You need to be aware of how you can reach your customers virtually through processes such as digital marketing on social media platforms and your website. In this article, you’ll learn eight digital strategies your business can practice to boost efficiency.
1. Enterprise Search
Enterprise search is a very powerful tool that helps your workers search for information from your company’s knowledge base. This technology reduces the time you need to get valuable details such that you can get it quickly and you can focus on other tasks.
What you need to do is type a query requesting the information you need either from one or several of the company’s databases such as email servers, customer information databases, employee information databases, or document management systems. Sinequa’s enterprise search is key for optimization as data retrieval is made easy and quick.
Your business data needs to be prepared for enterprise search engines such that after keying in your query, you get the results.
The incorporation of collaboration software in your business offers you efficient management systems. If you’re a manager, you have quick access to the projects underway in real-time using cloud software. With collaboration software, your employees can collectively work at one document and have access to changes made with no need to be at the same office.
Collaboration can help you source labor outside your business location or even outside your country. You can have the services of top-notch professionals without renting them office space and other utilities. Collaboration isn’t affected by time zones as you can come together at appropriate times for video conferencing with your employees, managers, or business partners.
3. Speech-To-Text Software
This is a superb technology helping you create notes for your business meetings and customer interactions. This software has a voice recognition capability that can translate the voice into text. You don’t have to type the notes yourself as the software does it for you. This is convenient as documents occupy less space compared to video or audio files as well as the data needed in the files are easier to locate.
4. Live Chats And Chat Groups
Having software facilitating conversations can improve communication efficiency and productivity among workers. With group chats, employees are in one virtual room where they can message anytime. You can use voice messages or even video calls. This eliminates the need to converge to a central place whenever you want to pass some information.
Live chats are very efficient if you’re operating an e-commerce platform. You can automate this great innovation by having live support. Your customers may be having trouble while navigating your platform, they may find it hard to find certain products online, or they may have challenges with online payment with the various options you’ve provided. Having live chat support helps you from losing any potential customer by ensuring their needs are attended to promptly.
5. Time Tracking
The traditional way of clocking a card or signing a manual sheet is overtaken now. You can monitor the time worked by your employees with the use of automated time tracking.
Automated time trackers can save your company thousands of dollars from time theft. This is because time trackers will send screenshots at certain time intervals. In case workers are offline, the tracker doesn’t send any information to the database, or the tracker deducts idle time as they have sensors that can detect the movement of the mouse.
6. File-Sharing Technology
You can save the time usually being spent waiting for a file to be sent. File sharing software such as Dropbox has an efficient advantage where you can store your files online and share them with your colleagues without the need to download them.
All you need to do is generate a link and share it with your colleagues. Then, it becomes their choice whether to download the document or use it online. Other software you can use for file-sharing is Microsoft Teams and Google Docs.
7. Remote Employee Onboarding
The hiring and training of employees have shifted to the online space over the last decade. Your employees need to know the company policies, terms, and major business processes. Traditionally, these activities were done in the business premises. However, you’re in the era of remote work where you don’t need to have workers within your company premises.
This is where onboarding technology comes in handy. It saves you time and resources since what’s required of you is only internet connectivity, and your new workers are given access to the software they need to use during the onboarding.
During this time, you link your new hires to a mentor and give them access to the virtual office where they can receive important information. To improve remote work productivity, use tools that facilitate remote working on projects within a team such as Asana, ClickUp, and Paymo.
Your customers don’t have to come to your premises to purchase the goods they need. All you need to do is have an online shop where they can shop remotely, pay for them, and have them transported to where they are. Get their basic information so it’d be easy to drop the goods to them.
If your business is going to thrive in the twenty-first century, it’ll be through the use of technology. With efficient digital practices, you’ll be able to break barriers such as time zone and distance, among others. Therefore, improve business efficiency by leveraging the e-commerce option, file-sharing technology, enterprise search tools, live chats and chat groups, time tracking technology, and collaboration.